1st Group

Do counterfeit goods accept claims?

Transshipment of imitation brand goods is not accepted, let alone claims for imitation brand items.

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The time delay caused my transaction to be lost, is the claim accepted?

Compensation is only for lost or damaged goods, so claims for delayed transactions are not accepted. The goods are not under the control of the carrier (such as the customs seized the goods, the recipient did not cooperate with the customs clearance, and the goods could not be successfully delivered due to the recipient's reasons and were returned) and no claims will be accepted.

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Do you accept customs clearance?

General trade customs declaration (0100 customs declaration method) multi-channel consolidated customs declaration can be accepted

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How long is it expected to return the USPS tracking number for the warehouse delivered on the same day?

Delivery on the same day is expected to return to the last journey order number in 6-9 days

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Is it possible to go online on the day of delivery?

You can go online on the day of delivery before 5:00 on the same day, and go online at 10:00 the next day after 5:00

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